Jupem2u Privacy Policy — Our Commitment to Protecting Your Data
Jupem2u takes the privacy of every user in Malaysia seriously. This policy clearly explains what information we collect, how it is used, and the steps we take to keep your personal data safe at all times.
Effective Date: 1 January 2026. This policy may be updated from time to time, and users will be notified accordingly.
1. Information We Collect
When you register and use the jupem2u platform, we collect certain categories of information to keep our services running smoothly and securely. The types of information collected include:
- Full name, date of birth, and phone number
- Email address used for registration
- Identity verification details when required
- Passwords stored in encrypted form
- Deposit and withdrawal records in Malaysian Ringgit (MYR)
- Payment method used (e-wallet, FPX)
- Transaction history for compliance purposes
- Registered bank account or e-wallet number
- Device type, operating system, and browser version
- IP address and general location information
- Login session data and access timestamps
- Device language and timezone settings
- Pages visited and time spent on each page
- Game categories and sports events accessed
- Personal preferences and account settings
- Error logs and platform performance reports
2. How We Use Your Information
Jupem2u only uses collected information for legitimate and necessary purposes. We do not sell or rent users' personal data to any third party for marketing purposes. Information is used to:
- Account Management: Processing registrations, verifying user identities, and ensuring every account is secure and active.
- Payment Processing: Managing MYR deposits and withdrawals, and verifying the source of funds for anti-money laundering compliance.
- Service Improvement: Analysing usage patterns to improve platform performance, user interface, and overall experience.
- Communications: Sending important notifications related to your account, policy updates, or customer support responses.
- Security: Detecting and preventing fraud, unauthorised access, and platform abuse.
- Legal Compliance: Meeting legal obligations and applicable regulations in Malaysia.
3. Cookies & Activity Tracking
Jupem2u uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login, session management, and security. Cannot be disabled.
- Performance Cookies: Collecting information on how users interact with the platform to help us improve our services.
- Preference Cookies: Stores user preferences such as language selection and recently used accounts.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect the functionality of the jupem2u platform.
4. Data Storage, Security & Third-Party Sharing
Jupem2u stores user data on servers protected with industry-standard encryption. All sensitive information, including passwords and payment details, is encrypted both in transit and at rest. We conduct regular security assessments and employ multiple layers of protection to prevent unauthorised access. Data is retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.
Jupem2u does not sell or disclose users' personal data to third parties for marketing purposes. Information is only shared in the following circumstances:
- Payment service providers for processing MYR transactions
- Competent authorities when required by law
- Technical partners who assist with platform operations (subject to confidentiality agreements)
- In the event of a business merger or acquisition
5. User Rights & How to Contact Us
As a jupem2u user, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time
Update or correct inaccurate personal information via your account settings
Request the deletion of your personal data, subject to legal obligations
To exercise any of the above rights, or if you have any questions about how jupem2u handles your personal data, please contact our support team:
Privacy Support Email: [email protected]
We will endeavour to respond to all privacy-related requests within 14 business days. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority in Malaysia.
This privacy policy may be updated from time to time. Significant changes will be communicated via in-platform notifications or your registered email. Continued use of the jupem2u platform after such updates constitutes acceptance of the revised policy.
Your Data is Safe with jupem2u
We are committed to keeping your privacy protected. Register an account with confidence or log in to enjoy a secure and trusted online entertainment platform.